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I use my 10+ years of design experience to craft human-centered solutions. Trained in service design, I apply systems thinking and business acumen to develop compelling products and services.

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Selected Projects

Healthcare In India

While living and working in India for five weeks, I explored opportunities in healthcare. My team of students and client employees identified a unique patient phenomenon and design services that addressed this behavior. More

Node: Project & Knowledge Management For Designers

Traditional project management tools are suited to linear tasks, not the iterative nature of the design process. We developed a multi-touch tool for designers to manipulate a design project in multiple stages. Our work was presented at the International Conference on Design & Emotion in Oct. 2014. More

Navigating the World in an Internet of Things

I discovered three wayfinding modes, studied technological innovation, and created prototypes in order to develop hint, a system of smart city objects that deliver unique suggestions of hyper-local, nearby detours.
More

Education

Master of Design in Service Design and Design Strategy

IIT Institute of Design
2012 - 2014

Bachelor of Arts in Graphic Design

University of Maryland, Baltimore County (UMBC)
2003 - 2006

Bachelor of Arts in English Writing and Communications

University of Maryland, Baltimore County (UMBC)
2003 - 2006

Work Experience

Experience Designer

EchoUser, February 2014 - Present

At the user experience design firm, EchoUser, I tackle complex projects in a range of industries for clients of various scale and scope, from small startups and large corporations.

Experience Design Intern, Concept and Design

McDonald's Corporation, Jun. 2013 - Aug. 2013

I supported the global design team by codeveloping strategic frameworks and prototypes for a global imperative. I also volunteered as a team lead in a company-wide design challenge.

Freelance Graphic Designer

IIT Institute of Design, Oct. 2012 - Aug. 2013

I designed and collaborated with ID faculty on workshop materials, toolkit and final report for workshops that engaged policymakers and local innovators in codesign activities for ubiquitous urban technology.

Online Editor

Callahan & Associates, Inc., Nov. 2011 - Jul. 2012

CreditUnions.com, a leading source for credit union executives, needed a CMS migration and new strategic direction. As online editor, I managed the entire project from internal stakeholder coordination and design to contract and technical management.

Winner: Silver Medal, New or Relaunched Site
2013 National Azbee Awards, American Society of Business Press Editors (ASBPE)

Graphic Designer

Callahan & Associates, Inc., Sept. 2010 - Nov. 2011

As the senior graphic designer on a four-person team, I was responsible for the team and projects in the absence of the creative director. In addition to illustrating and designing an technology magazine, I also developed print materials and video assets.

Design Associate

The Forum for Youth Investment, Jan. 2008 - Sept. 2010

I was the sole print and web designer responsible for five distinct brands at a small education non-profit. I simultaneously designed and managed print materials, branding and full-featured websites.

Design Services Intern

Edelman, Jun. 2007 - Dec. 2007

At the international public relations firm Edelman, I designed print collateral and news business materials for clients including state governments, pharmaceuticals and trade organizations.

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Design Expertise

Communication design

Copyediting and writing

Design strategy

Interaction design

Project management

Prototyping

Public speaking

Service design

UI design

User research

Visual design

Software Knowledge

Adobe Creative Suite

CSS3, HTML and Adobe Dreamweaver

Balsamiq Mockups

Drupal and WordPress

Activites

Published Author, Proceedings of the Colors of Care: The 9th International Conference on Design & Emotion

2014

Participant, Rotman Design Challenge

2014

Co-chair, Design Research Conference

2013

Co-chair, WelcomeID

2013

Contributor, New Idiom Student Blog

2012 - 2014

Volunteer, Design Research Conference

2012

Graphic Designer, UMBC Review: Journal of Undergraduate Research

2006