Portfolio

All IC Work Management Mobile Responsive End-to-End Design Consumer Enterprise

Consumer

Closeup of a mobile phone with the final gifting component mockup.

Gifting for Discovery & Retention

Drove 1.5% increase in AOV ($1.00) and increased percentage of orders reaching gift threshold by 11.0%.

Management Mobile Responsive End-to-End Design Consumer

Final mockup of the opt-in product subscription screen on a mobile phone.

Reinventing Subscriptions (Team)

Improved CSAT scores for new and existing customers. No reduction in average order values, order conversion or product take rates.

IC Work Mobile End-to-End Design Consumer

Closeup of a comic-style, user journey storyboard of the designed service, including a mobile phone wireframe.

Older Adults Well-Being: Service Design & Business Pitch

Pitch approved by CTO of multi-national company for further investment.

IC Work Mobile End-to-End Design Consumer

Final mockup of the daily behavior tracking screen on a mobile phone.

Supporting Patients with ADHD: Parent Mobile App

Led to additional long-term client engagements and my design persisted in final app — 5 years later.

IC Work Mobile Responsive Consumer

Mobile phone mockup of the subscription settings screen.

Building Families’ Trust: Self-Service Subscription Cancellation

Resulted in no impact on revenue and decreased customer support labor hours by 35.0%.

IC Work Mobile Responsive Consumer

Phone mockup of the design sprint prototype showing the top of a product detail page.

PDP, Simplified (Team)

Shipped the first features in six weeks, which contributed to a 25% decline in paid search CPAs.

IC Work Management Mobile Consumer