Portfolio

Responsive

Final mockup of a key performance indicator in a tablet-based app.

SaaS Analytics

Drove 1.5% increase in AOV ($1.00) and increased percentage of orders reaching gift threshold by 11.0%.

Mobile phone mockup of the subscription settings screen.

Building Families’ Trust: Self-Service Subscription Cancellation

No impact to revenue and decreased customer support labor hours by 35.0%.

Closeup of a mobile phone with the final gifting component mockup.

Gifting for Discovery & Retention

The component increased average order value by $1.09, increased gross margin and increased tipped order volume by 11.0%.

LauraM wearing white sunglasses on the Google bus at 6:45am.

Customer Support at Google

Earned an unprecedented thank you video from the customer support agents. Reduced time spent on repetitive tasks and increased agent satisfaction.

Blurred mockup of the insights prototype overlaid with a journey map.

Student Data Insights

In 10 weeks, validated user needs and earned stakeholder consensus with high-fidelity wireframes for an MVP.

Final data visualization design for Check-In/Check-out reporting page on a laptop.

Digital Transformation: Student Intervention Tracking (Team)

Drove 1.5% increase in AOV ($1.00) and increased percentage of orders reaching gift threshold by 11.0%.

Final mockup of the bug detail screen on a laptop.

Designing for Experts: Bug Tracking System Rehaul

Successfully redesigned the internal bug tracking system used by every engineer at a Fortune 500 company.

Laptop mockup of the edit log component on the behavior incident details screen.

Improving Student Incident Data Quality (Team)

Acquired first large school district of the year, with missing functionality no longer a detractor. In talks for state-wide contract to accelerate roadmap.