Portfolio

IC Work

Closeup of a mobile phone with the final gifting component mockup.

Gifting for Discovery & Retention

Drove 1.5% increase in AOV ($1.00) and increased percentage of orders reaching gift threshold by 11.0%.

LauraM wearing white sunglasses on the Google bus at 6:45am.

Customer Support at Google

Earned an unprecedented thank you video from the customer support agents. Reduced time spent on repetitive tasks and increased agent satisfaction.

Final mockup of a key performance indicator in a tablet-based app.

SaaS Analytics

My work directly influenced data warehouse architecture and was the first test of the company’s updated design system.

Mobile phone mockup of the subscription settings screen.

Building Families’ Trust: Self-Service Subscription Cancellation

No impact to revenue and decreased customer support labor hours by 35.0%.

Older Adults' Well-being: Service Design & Business Pitch

Pitch approved by CTO of multi-national company for further investment.

Final mockup of the daily behavior tracking screen on a mobile phone.

Supporting Patients with ADHD: Parent Mobile App

Led to additional long-term client engagements and my design persisted in final app — 5 years later.

Blurred mockup of the insights prototype overlaid with a journey map.

Student Data Insights

In 10 weeks, validated user needs and earned stakeholder consensus with high-fidelity wireframes for an MVP.

Final mockup of the bug detail screen on a laptop.

Designing for Experts: Bug Tracking System Overhaul

Successfully redesigned the internal bug tracking system used by every engineer at a Fortune 500 company.

Closeup of a comic-style, user journey storyboard of the designed service, including a mobile phone wireframe.