Portfolio
Enterprise
Customer Support at Google
Earned an unprecedented thank you video from the customer support agents. Reduced time spent on repetitive tasks and increased agent satisfaction.
Digital Transformation: Student Intervention Tracking (Team)
More CICO interventions are up-to-date than other interventions. The feature has also become a pillar of MTSS corporate marketing.
Improving Student Incident Data Quality (Team)
Acquired first large school district of the year, with missing functionality no longer a detractor. In talks for state-wide contract to accelerate roadmap.
Student Data Insights
In 10 weeks, delivered a validated MVP concept and earned stakeholder consensus with high-fidelity MVP wireframes.
SaaS Analytics
My work directly influenced data warehouse architecture and was the first test of the company’s updated design system.
Designing for Experts: Bug Tracking System Overhaul
Successfully redesigned the internal bug tracking system used by every engineer at a Fortune 500 company.